Amazon.in Seller Onboarding Services | Amazon Seller Services-gonda

Frequently Asked Questions (Gonda)

Have questions? We have answers. Explore our categories to find what you're looking for.

If your initial appeal is rejected, we revise and escalate the case to higher Amazon teams like Executive Seller Relations or the Jeff Team, using a stronger case with added documentation and strategic explanations. Persistence and professionalism are key to successful reinstatement.

Yes, we guide sellers through the ungating process for restricted categories like supplements, medical devices, or high-risk electronics, ensuring all required documents and product certifications are in place for approval.

Yes, we handle IP violation notices, brand complaints, and counterfeit claims. We analyze the complaint source, gather counter-evidence, and draft a proper legal response or resolution, often by communicating directly with the rights owner.

Depending on the product category, Amazon may require invoices, purchase orders, MSDS, lab test reports, brand authorization letters, or safety compliance certificates. We help you collect, organize, and submit the correct documents.

Absolutely. We fix suppressed, deactivated, or flagged ASINs caused by title violations, missing attributes, category mismatches, or restricted keywords, and we submit corrections to Amazon with the right supporting documentation.

Do you offer complete automation or manual control over PPC?

Yes, we manage international Amazon PPC across Amazon.com, .co.uk, .ae, and other marketplaces. Each marketplace requires localized keyword research, currency adjustments, time zone-based optimization, and compliance with regional ad policies.

For most categories, we recommend a minimum ad budget.. However, ad spend depends on competition, product pricing, and your campaign goals (branding, ranking, or sales). We optimize to ensure maximum returns for your investment.

Yes, we provide weekly or monthly PPC performance reports showing spend, sales, ACoS, TACoS, CTR, CVR, impressions, and keyword insights. These reports include our expert recommendations for campaign scaling, pausing, or restructuring.

We aggressively identify low-performing keywords, set daily caps, use negative keyword targeting, and analyze conversion rates. We also restructure campaigns to separate high vs. low-converting keywords for better control and maximize spend efficiency.

Our reports highlight growth drivers, revenue bottlenecks, profitable keywords, loss-making SKUs, campaign performance, and inventory impacts. You’ll get actionable insights for scaling high performers, fixing weak points, and making data-backed decisions to grow profitably.

We review ad and sales data weekly, but strategic pivots (like repositioning a product, changing pricing tiers, or revising the SEO structure) are done monthly or quarterly based on cumulative data and business goals.

Yes, we perform competitive benchmarking by analyzing pricing, reviews, keyword strategy, and BSR. We also monitor category-level trends to help you adjust strategies during peak seasons, new product launches, or market shifts.

We analyze keyword-level data for impressions, CTR, sales, and ranking shifts. High-performing keywords are scaled, while non-converting or high ACoS terms are paused or moved to negative targeting to improve ad efficiency and ranking focus.

Yes, we flag SKUs with low sessions, high bounce rates, low conversion, or poor ad ROI. We then diagnose whether it's due to listing issues, pricing, reviews, or ad inefficiency—and suggest or implement corrective actions accordingly.

Once your account is live, we assist with category approvals, listing creation, catalog management, pricing strategy, and advertising setup. We also monitor account health, handle customer queries, and ensure full operational readiness for a smooth launch and scale-up.

Suspensions often happen due to incorrect information, mismatched documents, or policy violations. We ensure all data is accurate, guide you through Amazon’s dos and don’ts, and help implement best practices to maintain account health from day one.

Yes, Amazon allows changes to bank details, business name, GST number, and return address, but it may trigger re-verification. It’s crucial to update the information accurately to avoid account holds or disbursement delays. We assist with all such updates and compliance.

While it's not required to start, having a registered trademark is essential for enrolling in Amazon Brand Registry. This unlocks benefits like A+ Content, Brand Store, better protection against hijackers, and advanced analytics—making it highly recommended for long-term growth.

No, you need a separate account for each Amazon marketplace (e.g., Amazon.in, Amazon.com, Amazon.co.uk). However, we help you set up international accounts, ensure compliance with local tax and regulatory requirements, and guide you on product listings suited for each region.

Amazon SEO optimizes your product listings using relevant keywords, improving visibility and search rankings on Amazon.

Yes, we identify the root cause whether it’s image issues, missing attributes, or policy violations and resolve it quickly to reinstate the listing and restore sales momentum.

Yes, backend search terms are crucial for SEO. We fill them with relevant, non-redundant keywords that enhance visibility without repeating terms already used in titles or bullet points.

Listings should be reviewed and updated every 30 to 60 days, especially when there's a drop in ranking, seasonal demand changes, or performance insights indicate that conversion rates are declining.

Yes, we identify the root cause whether it’s image issues, missing attributes, or policy violations and resolve it quickly to reinstate the listing and restore sales momentum.