Ecommerce Seller Account Management Services Services Solutions LLP-Moka

AJIO provides a dedicated seller support team, analytics dashboards, training modules via Seller University, and resources to help you understand best practices, improve listing quality, manage returns, and scale your business.

The commission rate and logistics fee agreement is defined during onboarding and may vary by category, brand size, business model or promotional partnership. It’s important to review your contract and monitor if fees change due to special campaigns or adjustments.

Yes. If you sell on multiple platforms, you can integrate via OMS/ERP systems, sync your inventory and pricing, and manage orders from a unified dashboard. This helps avoid overselling and mismatches.

High return rates or negative reviews signal poor customer experience, which can reduce your visibility and priority on AJIO. Maintaining low returns and good reviews helps you gain trust, higher placement and growth opportunities.

Frequent late dispatches, high-quality defects, violations of listing guidelines, missing brand/trademark credentials, and unavailability of stock are common causes. Compliance is important to stay active and premium

Yes. If you are selling on multiple platforms, you can integrate with inventory management systems or use AJIO’s dashboard to sync stock and pricing. Keeping consistency across channels avoids conflicts and stock issues.

If required fields are missing, attributes are incorrect, or images fail quality checks, your listing may be held back. You must correct errors quickly to ensure listing visibility and prevent missed sales opportunities. Regular audits help maintain listing health.

Some categories may be restricted or require additional approval (such as home décor, crafts or niche fashion segments). If listing under your own brand, you may need trademark registration or brand authorization. Always check category guidelines.

Your pricing must account for AJIO’s commission, logistics cost, and your margin. Commission rates may vary by category and business model, so understanding the agreed terms is essential before listing. Be competitively priced to attract AJIO’s fashion‑aware audience.

Yes. You can create parent‑child listings for variations such as size and colour. Proper variant setup helps customers choose correctly and the platform to manage inventory more accurately. Product attributes and accurate mapping matter.

Once your application is accepted and your contract signed, you’ll receive access credentials to AJIO Seller Central or Seller Panel. From there you upload your catalog, manage inventories, fulfil orders, and access analytics dashboards to grow your business.

You can start with one category or a niche product line. Many sellers begin with a focussed range (e.g., ethnic wear, accessories) to align with AJIO’s fashion‑lifestyle audience. Expanding into other categories is possible once you prove performance.

While technically you may be able to apply, AJIO tends to prioritize brands with a strong online presence, unique designs and brand credentials. Having a website, social media presence or trademark helps raise your credibility and success chances.

According to publicly available guides, AJIO operates with commission/fee structures rather than mandatory subscription fees. The exact commission will depend on category and business arrangement. Sellers should review their commercial terms carefully.

AJIO supports at least two business models: a B2B2C model (also called JIT or purchase‑order model) where you supply products to AJIO and they handle customer fulfilment, and a dropship model where you fulfil orders directly from your warehouse to the customer. Sellers must choose which model they will use.

We offer ongoing support via email, WhatsApp, and Zoom, depending on your plan. We maintain fast response times (typically 24–48 hours) and prioritize urgent issues like downtime or broken functionality.

Yes. We provide video tutorials, live sessions, or PDFs to help you and your team understand how to manage your WordPress site. We aim to make you independent in handling routine tasks.

Yes. You can reach out for new page creation, design tweaks, content updates, or feature additions. We offer hourly support as well as monthly retainers for continuous development.

If you’re on our maintenance plan, we restore your website quickly from backups and identify the source of the issue. For non-plan clients, we offer emergency recovery services with quick turnaround times.

We set up automated backups using tools like UpdraftPlus or BlogVault. You can choose daily, weekly, or monthly backups, and store them on Google Drive, Dropbox, or your server.